PowWeb Reviews

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Average PowWeb Rating: 1.8 (6 Total Reviews)

PowWeb

Web hosting reviews for PowWeb
Web host rating: 1.8 based on 6 ratings

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    PowWeb Web Hosting Reviews

    Showing review 1 to 6 of 6

    Betty Price Betty Price
    Buyer Beware
    April 9, 2014 Permalink
    Overall Rating:
    Product Purchased: Other
    Support: They are inadequate. Very unresponsive.
    Interface: A little confusing but easy enough after I figured it out.
    Website: http://www.bwib.org and www.kolanut.com

    I learned two weeks ago that my site was down and when I called the tech person said it looked okay to him. The site he looked at had photos to the left and file names. I finally got that fixed, not through the tech, but through a ticket. Then I found out that they had removed my Admin Editing capabilities, that took three days with finally someone helping me on the telephone. I then discovered that my photos no longer were working on my site, with the exception of the first page. They refused to assist and told me to go to an outside source. I spoke with Legal and JEFF Manager, who was rude and unwilling to assist. I have dealt with these people for over 15 years and their current staff is horrible and they double bill on your accounts - so beware.
    Syed Syed
    Fit the pocket Need, need to improve tech support
    October 11, 2013 Permalink
    Overall Rating:
    Product Purchased: Perfect Hosting
    Support: They are okay. Help with any problems but it can take a while.
    Interface: Very easy. I just do everything myself from their easy to use web site.
    Website: http://muster.co.in

    Over all good however there was few problems with the mail servers and no clear information provided we have to ask each and every details if you miss out you are a looser. Website uptime is good, lods good, backup plan is good. I hate to contact the tech support as we need to tell them where the problem is. simple things is complicated for tech guys.
    Ryan Ryan
    Decent uptime, horrible tech support
    May 12, 2013 Permalink
    Overall Rating:
    Product Purchased: Perfect Hosting
    Support: They are inadequate. Very unresponsive.
    Interface: A little confusing but easy enough after I figured it out.
    Website: http://muster.co.in

    Been hosting with Powweb for 8 years. To be completely fair, website uptime is usually good, and if nothing goes wrong, you'll probably be happy with their service. But unfortunately, their tech support is extremely lacking. In my 8+ years of hosting, I've only needed tech support maybe 4 times, and each time, something changed without me changing it, and every call to tech support found its way to a support technician who managed to make things far worse. My site has been down for days after their techs tried to "fix" things, my email's been off-line for days at a time, and in two cases, their techs accidentally closed email accounts and deleted all my email. For another view, visit forums.powweb.com - there's usually no shortage of customer horror stories available, at least until they get deleted. Overall, I'm sure you can do worse, but you can do far better.
    Carol Ptak Carol Ptak
    Unreliable email service
    February 27, 2013 Permalink
    Overall Rating:
    Product Purchased: Perfect Hosting
    Support: They are inadequate. Very unresponsive.
    Interface: Very easy. I just do everything myself from their easy to use web site.
    Website: http://muster.co.in

    If you are looking for consistently reliable email service look elsewhere. Powweb was unable to resolve our email difficulty after many many contacts to tech support. When an email was sent you had no idea if it went through or not. There was no error message - the recipient just didn't get it. The damage to our company was unrecoverable. We lost business because our customers did not get our communication. This was not limited to one domain or site. The best tech support could come up with was that our outbound email was being caught in the Powweb spam filters and to do our emails through the Webmail function. Fine if you are connected all the time but we travel - alot! Also buyer beware on all the brands under the same parent company that owns Powweb. http://en.wikipedia.org/wiki/Endurance_International_Group Don't expect any better from any of them. We got caught in that trap as well.
    Mike Mike
    Not the best out there
    May 20, 2011 Permalink
    Overall Rating:
    Product Purchased: Perfect Hosting
    Support: They are okay. Help with any problems but it can take a while.
    Interface: A little confusing but easy enough after I figured it out.
    Website: http://muster.co.in

    I signed a two year contract with them (I am glad it's almost over), the price was right but the advanced features of the cpanel did not work. They changed their MSQL link and forgot to alert customers! End result, if your site is database driven, it died! That's a pretty major problem and I just don't trust the way they manage the servers. Powweb is probably fine for a basic site, but there are cheaper alternatives out there.
    Gregg Gregg
    Gotten really slow
    July 25, 2008 Permalink
    Overall Rating:
    Product Purchased: Perfect Hosting
    Support: They are okay. Help with any problems but it can take a while.
    Interface: A little confusing but easy enough after I figured it out.
    Website: http://muster.co.in

    They used to be a solid hosting company -- affordable pricing, good uptime and features -- but the servers have become interminably slow over the last few months, particularly for sites that use MySQL databases. So pages that used to execute in < 0.1 seconds now routinely take 3-4 seconds to execute, sometimes as long as 20. Simply unacceptable. I'm in the process of revamping my Web site and jumping ship to another host.

    Showing review 1 to 6 of 6

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