LunarPages Reviews

I just wanted to say thank you so much for your employee Florin Asavoaie. Florin, was patient, accurate, and very helpful with my issues logging into my server (remotely). Please keep up the great work Florin! We customers appreciate it. Thanks!

Their chat support is really great. Any issues I have they're able to not only fix my problems but usually I'm educated along the way. There are certain things they don't want you to do but depending on who you get, if you ask nicely they will explain the way things work for you. Sometimes I just don't want things to be fixed. I wanted to understand the underlying issues that is happening. While not every tech support can explain every issue, more often with my experience and their explanations, I'm usually satisfied after every issue I go upon. The only downside is I still believe dedicated service overall is still highly priced, but that's an industry thing and not Lunarpages fault.

I used to be a loyal customer of lunarpages, until they suspended my site without warning. They they told me to upgrade to their $99 dedicated plan or $45 VPS plan or they won't help me. This is unfair and holding my company hostage!!! The reason is because you are only allowed to use 1% CPU and I was using 3%, with "200-300 allowed per server". My site only has text and small jpgs, and I access MySQL about 6 times per minute with my simplemachines forum. When they claim 'unlimited' MySQL, its a lie. The tech support ignored emails and was clueless to all my dumbed down technical questions when I called. Oh and I was put on hold for 20 minutes. For the last 6 months (2nd half of 2007) I found my site down fairly often. When I ask, all they say is 'problem has been fixed'. But it happened all the time. They also refused to transfer my site for me to the new plan, unless I pay an additional $50. Don't get lunarpages, they used to be good but not anymore!!!

These guys were the best when I signed up four years ago. Now they can't even deliver email reliably. They had a server failure several weeks ago they appear to still be resolving. Customer support is bad. You have to run three separate logins depending on whether you want customer support, access to your site or renew payments. Guessing they sold the company, outsourced or had high turn-over. I can't afford to use these guys anymore. There website uptime maybe 98--somthing but emails is probably 60% uptime.