IX Web Hosting Reviews

IX Web is a company that provides web hosting services. The best way to find out if you will like a web host is to read about the experiences that others have had. Below you will find reviews of IX Web from real customers. If IX Web hosting has great support and happy customers, you’ll know it by reading the reviews here.

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Average IX Web Rating: 2.56 (2 Total Reviews)

IX Web

Web hosting reviews for IX Web
Web host rating: 2.56 based on 2 ratings

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    IX Web Web Hosting Reviews

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    TempoATL TempoATL
    When "Unlimited" Means 15
    November 28, 2012 Permalink
    Overall Rating:
    Product Purchased: Expert Plan
    Support: They are okay. Help with any problems but it can take a while.
    Interface: A little confusing but easy enough after I figured it out.
    Website: http://www.tempoatl.com

    In 2008, when I was seeking a reputable web hosting company that offered me the space and bandwidth I needed to support my sites, including my dj site, where I wanted to host all of my mixes for fans to download them, I knew I needed a lot of storage space. When I found IXWebHosting was offering “unlimited” storage and “unlimited” bandwidth for a reasonable price–it seemed like a no brainer. So, I signed up for their “Expert” plan, which at the time was the highest priced plan and offered the most “unlimited” flexibility. Since 2008, my relationship with IX WebHosting has been fairly solid. I’ve had no real problem with down-time, no issues with hackers or DDoS attacks (which is more than I can say for GoDaddy and HostGator), and they have pretty much left me alone to do my thing. Until recently. A couple of weeks ago, I was contact via support ticket, indicating that I was in violation of the Terms of Service Agreement. "We are notifying you that your account has been found to violate our ‘Fair-Use’ Resource Assignment portion of our Terms of Service, due to the amount of disk usage that is being used. We ask that you either reduce disk usage or look for dedicated hosting for this site. You can find more information about our Cloud packages under our IXwebhosting brand…" When I received this, I have to say I was a little shocked. I was pretty sure I was on an “unlimited” plan and it wasn’t like I had just recently added a bunch of files. I add a couple of files a month these days & the rest have been there since the beginning. So, I responded to the ticket, expressing my confusion as to how I have violated a service agreement that was supposed to be “unlimited.” No prior indication of this had occurred. I even checked the little disk quota meter they provide that said I was WELL beneath the 999999 MB it says I had available. My response: Curious how I can be in violation of an unlimited storage plan?? my account indicates I am well within the limits provided: Total traffic – 1.6 GB/99999.0 GB Disk quota – 53971/999999 MB The response quickly pointed me to the Terms of Service Agreement I was bound to and so I dug into that, and still found no concrete evidence of any number that I might be violating. What I found was this: "IV. “Fair-Use” Resource Assignment IX Web Hosting offers commercially reasonable high-limit or unlimited amounts of disk space and/or other resources, such as bandwidth transfer, number of email accounts or FTP accounts. File quota limits are enforced to ensure system operating integrity and reliability and are limited to 100,000 files on Windows plans and 300,000 files on Linux plans. The intention of IX Web Hosting is to provide ample resources for customer convenience, so that customers needn’t to worry about exceeding limits. It is acknowledged by users of IX Web Hosting services that these resource allotments are optimized and dedicated towards serving web documents and self-need email / FTP services and is not to be used as offsite storage area for electronic files, or as a provisioning service for third party email or FTP hosts. All downloadable files or files stored on the server must be available for download via a HTML document stored on the Internet in a publicly or privately accessible area, and must be directly related to the general nature of the website index. Illegal content such as pirated software, music or other media are strictly prohibited and are not allowed on IX Web Hosting servers. It is also acknowledged by users of IX Web Hosting services that these resources are limited by physical restraints of technology as well as by reasonable limits of a shared resource environment. Users must realize that server technology limits the amount of available resources for use, including but not limited to disk drive space, CPU processing power, memory and access speed. IX Web Hosting takes measures to utilize the latest and most economically feasible mass server market technology available to provide services. It is furthermore acknowledged by users of IX Web Hosting services that all provided services are of a shared-server nature, and other users are sharing the provided space. Customer accounts are placed on a server with up to hundreds of other users. IX Web Hosting, along with many other hosting providers use this business model in order to offer web hosting services en masse at inexpensive and affordable rates. It is acknowledged that any single account is entitled to utilize the server resources, within reason, up to what is allotted or by what is physically available. If resources become scarce, IX Web Hosting reserves the right to limit users of the affected machine to a lower limit to preserve the effectiveness of the service for all users. If a particular user is in extreme excess of what the average users of the machine have in use (actually used) of their resource allotments, that customer may be asked to remove content, cut resource usage, or relocate to a dedicated service provider. This policy only applies to web sites that are considered to be abusive in service, disk space or resource consumption and where it is evident that the “fair-use” of resources among customers has been breached, particularly in regards to disk space, bandwidth or CPU processing power utilization. Additionally, web sites that are found to contain either/or no html documents, a large number of unlinked files are subject to warning, suspension or cancellation at the sole discretion of IX Web Hosting. If a “Fair-Use” breach occurs, which’s determination is solely up to IX Web Hosting, subscriber may have to remove files from or reduce access to subscriber’s account to an extent as determined by IX Web Hosting, in order to restore full serviceability to other subscribers affected by the breach. In any case, the subscriber will be notified of any actions that IX Web Hosting may have to take." Still pretty confused, I reached back out & let them know that I read their policy and I’m not sure what I need to do to comply. It seems from the Fair-Use section that they pretty much have the ability to determine what is or isn’t “fair use.” So, I asked, “How much do I need to remove?” They replied and said: "We know this issue is a tough one to comply with, so we will definitely work with you as long as we see progress." I removed some large files (totaling over 20GB) and let them know I did so. It was at this point the truth finally started to come out… Their response indicated my efforts still weren’t sufficient and that I needed to get to or below 15GB total storage. Their reply: "Thank you for working with us to resolve this issue. However, not enough files have been removed yet. However, the disk space is getting scarcer and you are still using a disproportional amount compared to others on the same shared hosting environment. We will like you to lower your usage under 15 GB please, based on our Terms of Service (http://www.ixwebhosting.com/terms-of-service#q4) or we will have no other alternative than limit your account access until the issue is resolved. If you want to keep up your present usage, I suggest you to consider our Cloud Hosting (http://www.ixwebhosting.com/cloud-hosting). If you are interested to do so, then please provide us the best time to contact you or you may also try for free an online storage service from http://www.zipcloud.com or htp://www.drive.google.com. Please keep us updated by responding to this ticket or by calling 1800-385-0450/(614)385-0450." Again, I visited the link they provided in the Terms and NOWHERE does it ever say 15GB. Of course it doesn’t… that wouldn’t allow them to market the service as “UNLIMITED” storage and bandwidth. I continued to remove files (taking my total storage well below 15GB) until they were satisfied and I will keep them there until I find a new solution. What I WON’T be doing is upgrading to their cloud servers that they pushed so hard in every response to me, which are literally over 12 times more expensive than what I am paying. Maybe it’s finally time to pony up for that pro SoundCloud account… So, the moral of the story is–do your homework. Ask questions. Ask users… but buyer beware of “unlimited” hosting plans (or any other type of free lunch) out there.
    Theo Theo
    Unsatisfactory
    July 27, 2008 Permalink
    Overall Rating:
    Product Purchased: Business Plus Windows
    Support: They are inadequate. Very unresponsive.
    Interface: A little confusing but easy enough after I figured it out.
    Website: http://www.tempoatl.com

    They advertise everything you want to see as far as allowed space on the server, database size, on and on and on...plus the prices are cheap. Don't be fooled by all of this. Their service is an absolute joke. We've been a customer with their top level windows plan for the past 2 months. The site has gone down at least once a week and has been down repeatedly in the past couple weeks for hours at a time due to a lack of database resources. Our site honestly feels like it's been down more than it's been up over the past week. If you host here, you better get used to being caller number 30 on hold for customer support when your site is down. The 24/7 chat support is obviously outsourced and often worthless. To top if off, they did nothing to compensate at all when I requested it, claiming they hadn't bypassed their allotted down time for the year yet (which I don't believe at all). Do yourself a favor and find a better hosting company. Trust me, you do not want to host here. I'm already in the process of doing so.

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