Email has not worked since April. I've called 11 times. They say the same things over and over. It still doesn't work. I can't receive emails but can send them. I can't delete emails from my webmail.

Network Solutions was our small business' first server. I wanted things to work out but, when finally, it became clear that the service was well below average I finally incurred the cost of severing all ties. The cost included paying someone $500 to fix the broken and infected site; changing servers; and losing data because NS deleted it without thinking to ask whether we needed it transferred.

Please note the following:
-our website was down for 2 weeks--the straw that broke the proverbial camel's back
-during the time it was down I could get no consistent information about progress being made to address the malware; honesty and directness were nowhere to found from NS
-long wait times to get through to customer service
-customer service people read a script as if they are robots. Me: "I am very dissatisfied with our service." Rep: "I am sorry to hear that. Can I interest you in buying our new promotion?"
-it took 3 separate calls to sever the email package; the billing dept was rejecting my request to take my email packages and run because they were pairing the request with my insistence that I get a refund for the 2+ years of hosting
-it took my saying that I would go through my credit card company to dispute the charge and go to small claims court, if necessary, to get them to agree to credit me for hosting services that they did not provide
-our email boxes were deleted without them asking whether I would like to transfer the data associated with the emails (e.g., address books); I didn't think to ask this
-other reputable servers would ask if you would like to back up your information so that you do not lose data
-I am now with HostMonster and already see a HUGE difference in SERVICE and PRODUCT

NS could improve by
-being honest and direct with clients; we know that hackers are out there and that any server can be attacked; don't exacerbate the situation by giving canned responses that do not reflect what is going on
-decreasing wait time for getting a customer service rep
-improving the way records are kept so that a client does not have to start from the beginning each time he or she calls
-allowing customer support reps to veer from prescribed text if, as a fellow human being, to read the said text makes no sense
-suggesting that clients back up their data
-making the departure of a client as pleasant as possible so that said client is not so displeased that he or she takes the considerable time to post a review
-making the decision, if you have bitten more than you can chew, get out of the business! (other servers are not as affected by hackers)

Of course I have heard and known about Network Solutions for years. But I have always used GoDaddy. I tried to register some domains with Network Solutions and after all the years they have been in business, they can't get it right.

I paid for names but can't use them because I can't access the control panel because they failed to give the separate username and password required. And I have to wait up to 3 days for tech to get their foot out of their arse to remedy such a trivial issue.

But my primary issue is, it shouldn't have happened. Registering names is Internet 101.

You're crazy to even consider these people.

The techs I spoke to clearly were not close to being knowledgable. Sounded as if they could have been working as a waiter the day before. And they showed how they could care less.

In trying to send an email support ticket, after typing everything out, I got a system response that said, "We're sorry but we cannot process your request at this time."

HOW INSANE IS THAT?

Network solutions customer service is awful. Very unprofessional. Tech support, if you can even get past 1st level, sucks. Unprofessional, disinterested. God forbid that you have a problem with these guys. My recommendation, unfortunately, is to steer clear!

I am verry DISSAPOINTED of them, they are not professional.
First: I payed for private registration of my domain and my name appears public on "whois database". I had to transfer the domain to goddady for a really private registration.
Few days ago they suspended my website without inform me. One day after this I recived an automated e-mail response. I really don't understant why they suspended my website.
I am still looking for a company host my website.

I advise all of you not work with them. You will lose your money