I have been with netfirms for years. I've got more than 30 domain names with them. They are always busy updating their old school systems. Finally they got something new. HOWEVER, since I'm a UI designer, I know they either get software guys to do the UI logic, OR their UI person is just high on crack.

Logically one would consolidate all registrations under one email address. But guess what? If you just do a normal registration EVEN WITH THE SAME EMAIL ADDRESS, the system thinks you're a new customer. Now after 30 domain names.. I basically have to manage each one seperately.

Now they force us to have the most complicated passwords on earth. But you cant have the same passwords for multiple domains! so you literally have to remember a dozen complicated passwords (lower case + upper + other character) in order to manage domains. This forces people to keep their passwords written down somewhere, which can easily get misplaced or hacked from the computer - defeating the purpose of Nefirms 'steroid password requirements'. No logic. I bet programmers did this and not UI guys.

Now that I want to cancel auto renew on most domains, basically Netfirms has made it SOOO hard to manage the account and many times I thought hey forget it. Ill just keep it. I bet this is part of their stupid strategy

And even small things.. if you request a new password, it doesnt give a confirmation that the password has been sent. The screen just refreshes and thats it. Where are the UI people?!! Then when buying a new domain you have to enter the phone number EXACTLY how the software wants it -- "+1.4165555555" - yes, if you dont put the plus or put it like a normal human being would (1-416-555-5555), it will reject it. The programmers got lazy here, and the UI guy was probably snoozing or soemthing.

There are just so many things that drive me crazy, so I am going to switch over to another company, most likely godaddy. The only thing that sucks about them is their usernames are like this "3545646456" --- impossible to remember. But other than having to dig into your emails everytime for that, godaddy is pretty good. But they dont have the auto gmail setup. Oh well.


Hope that's helpful amd I hope I have prevented some people from aging too quickly or losing their hair thanks to my Netfirms alert

All the best
John

I created a domain and bought their hosting plan..however for a week I could not publish my site...after several calls to their cusomter support, long wait times and wrong diagnostics, they deleted my site that took hours and did nothing for me!! I can't buy time back. Brutal customer service, endless emails and no solutions. I'm going elsewhere! Waste of two weeks and I still have no site!!! Bad Bad BADDDD service. 20 plus min wait times to speak to agents each time.