LunarPages Reviews

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Average LunarPages Rating: 2.33 (3 Total Reviews)

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LunarPages Web Hosting Reviews

John

Major problems now
Sun July 27, 2008

Overall Rating:

Hosting Plan: Business
Time with LunarPages:
Support: Adequate
Interface: A little confusing at first

I used to be a loyal customer of lunarpages, until they suspended my site without warning. They they told me to upgrade to their $99 dedicated plan or $45 VPS plan or they won't help me. This is unfair and holding my company hostage!!!

The reason is because you are only allowed to use 1% CPU and I was using 3%, with "200-300 allowed per server". My site only has text and small jpgs, and I access MySQL about 6 times per minute with my simplemachines forum. When they claim 'unlimited' MySQL, its a lie.

The tech support ignored emails and was clueless to all my dumbed down technical questions when I called. Oh and I was put on hold for 20 minutes.

For the last 6 months (2nd half of 2007) I found my site down fairly often. When I ask, all they say is 'problem has been fixed'. But it happened all the time.

They also refused to transfer my site for me to the new plan, unless I pay an additional $50.

Don't get lunarpages, they used to be good but not anymore!!!

Kathy

Frustrating
Fri July 25, 2008

Overall Rating:

Hosting Plan: Basic
Time with LunarPages: 3 to 6 months
Support: Very unresponsive
Interface: Very difficult and inadequate

Overall not happy at all with the level of service, hosting or support, from Lunarpages. We loaded our tiny little website onto a shared server and it ran extremely slow. Tried to get them to honor their 30-day moneyback guarantee and they claimed they never got the cancellation email, even when I forwarded them a copy. Very convenient. (Of course by the time I followed up on the refund more than 30 days had passed, so they balked at giving my money back.)

Certainly not the worst I've seen out there but even for $10/month who would want these headaches?

Russ

Used to be good
Wed July 23, 2008

Overall Rating:

Hosting Plan: Basic
Time with LunarPages:
Support: Adequate
Interface: A little confusing at first

These guys were the best when I signed up four years ago. Now they can't even deliver email reliably. They had a server failure several weeks ago they appear to still be resolving.

Customer support is bad. You have to run three separate logins depending on whether you want customer support, access to your site or renew payments. Guessing they sold the company, outsourced or had high turn-over.

I can't afford to use these guys anymore. There website uptime maybe 98--somthing but emails is probably 60% uptime.

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