Since purchasing a web hosting package (advanced Linux)it's been a series of unhappy issues.
First there's no access to the domain via FTP.
Just no response at all.
That eventually semi-out of the way, and setting up a trial web page which is uploaded to a new directory, etc, etc., there's no way to see this
new website materialize on screen.
Emails to customer care result in automated responses, never a direct dealing with the problem at hand.
Using a 'direct', live help via chat to Dotster
was an experience just causing my gander to rise.
This woman just did not respond, her own mode being in 'listening', where it remained while I had long ago posed the question and was WAITING for her response. It simply did not happen and I
terminated this monologue after waiting seemingly
'forever'.
Worst of all are automated emails from Dotster's
customer care, which claim that they have not had my replies to their own mails, therefore assumed to have the 'ticket' resolved.
Repeated mails from my side to insist on the issue not being resolved at all and asking for a
'real person' just produced more of these irritating and identical responses by Dotster.
To date I have not seen my web site on screen nor have had the good fortune to actually deal with a person who has an identifiable name.
I would like to cancel this account and get my money back but assume such a suggestion to open
another nerving sequence of unwanted and time-robbing correspondence with blips that leads to unsatisfactory blips, period.
It's like dealing with a brainless entity.
What this server needs ( and others..) is to assign its assistance agents the responsibilities to accept a specific problem from a client and stick with it until resolved.
As it stands, or seems so,.... the buck is passed, robots do the repeated bulk of the preliminary responses to emails or, worse.
employees are insufficiently armed with enough
expertise or knowledge to deal with the such diverse isuues.
These are assumptions, of course, and it's not for me as client to guess what the problems are on a provider's side.
Instead, it'd be wonderful to see a real human response to see that one gets one's money's worth
and a functioning domain with all its ingredients.
Dotster, finally, has been a rather disappointing
provider.
Based on my entire dealings, Dotster is not to be
recommended to any aspiring domain owner.